Last Updated: March 31, 2026

Overview

At Kaefôur Brands, we want you to feel good about every order. Because many of our products are personal-use, fragranced, or otherwise not suitable for resale once opened or used, most items are final sale unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not the item you ordered, please contact us at contact@kaefour.com within 5 business days of delivery. Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review your request.

If your claim is approved, we may offer, at our discretion, a replacement, store credit, or refund to your original payment method, depending on product availability and the nature of the issue.

Exchanges

We do not offer routine exchanges for products that were ordered correctly and delivered in acceptable condition. Exchanges are generally limited to approved cases involving damaged, defective, or incorrect items.

If we approve an exchange, the replacement order may ship after we review your request and, when applicable, receive the original item back.

Returns

For hygiene, safety, product-integrity, and fraud-prevention reasons, we generally do not accept returns of opened, used, burned, tested, or otherwise handled merchandise. Unless required by law or expressly approved by us in writing, all sales are final once delivered.

If we approve an exception, the item must be unused, in its original packaging, and returned in the condition in which it was received. Return instructions must be requested from us before sending anything back.

Return Shipping Costs

Kaefôur Brands does not provide prepaid return labels unless we determine that we shipped the wrong item or the item arrived damaged or defective and the claim is approved. In all other approved return situations, the customer is responsible for return shipping costs.

Original Shipping Charges

Original shipping charges are non-refundable except where required by law or when we shipped the wrong item and approve a refund or replacement. If an order originally qualified for free shipping and a refund or approved return reduces the order below the free-shipping threshold, we may deduct the original shipping cost we incurred from the refund or store credit, where permitted by law.

Non-Returnable Items

The following items are generally non-returnable and non-exchangeable unless they arrive damaged, defective, or incorrect:

• used, opened, burned, or tested candles;

• opened personal-care or body products;

• clearance, seasonal, limited-edition, promotional, bundled, or final-sale items marked as non-returnable;

• gift cards;

• items damaged by misuse, improper storage, mishandling, or normal wear after delivery.

Refund Method and Timing

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Order Issues and Delivery Problems

If your package arrives visibly damaged, appears to be missing items, or you believe you received the wrong order, please contact us as soon as possible. If your issue involves shipping damage or loss, we may ask for additional information to support a carrier claim or internal review.

How to Start a Request

To request help with a damaged, defective, or incorrect item, please email contact@kaefour.com and include:

• your order number;

• the name of the item;

• a brief description of the issue; and

• photos of the item and packaging, if applicable.

Policy Updates

We may update this Returns & Exchanges Policy from time to time by posting a revised version on this page. The version posted on the website at the time of your purchase will generally apply, unless a different version is required by law.